RULES & CANCELLATION POLICY
Thank you for choosing Windy Sky Rentals All guests need to check in and register at our main office located at 32 US Hwy 441, LAKEMONT GA 30552. Our Address will not program into your GPS so please enter Tallulah Gorge as your reference point, we are 1 1/2 miles North of the Gorge on Hwy 441N. We welcome potential campers to tour our park but we request that you please do so after 11:00 am check out time and due to safety concerns for our guests, we DO NOT ALLOW TOURS ON HOLIDAY weekends and when we are at full capacity. We have limited parking and a very busy campground. This policy is in place for our guests protection, Tours are allowed only during office hours.
RESERVATIONS & CANCELLATIONS POLICY:
To make reservations please contact the office at 706-426-3062. Reservations are taken during our regular business hours. You may request online reservations for accommodations only at www.windyskycamperrentals.com, Site reservations are site specific and you must call to make site reservations. We CANNOT "HOLD" reservations without a deposit.
For Group Rates, Monthly or yearly leasing options contact Torri , Property & leasing Management for River Falls at the Gorge @ 706-426-3062
All reservations require a (NON-REFUNDABLE) deposit of the (first) 1st night's payment to hold your site. Maximum occupancy for sites is 6 persons and one vehicle unless renting a cabin or RV unit that sleeps 8. We do not allow visitors to come in after park quiet hours or additional cars to be parked in sites or parking lots without proper registration. LOUD OR VULGAR Behavior will result in ejection from the property without refund. Unregistered guests will be asked to leave the property immediately. WE DO NOT TOLERATE ILLEGAL DRUGS or underage drinking on property. Any complaint lodged on a guest by another guest will result in one warning then ejection if the issue is not resolved by the first warning. We strive to keep a fun for all family atmosphere. NO CAR CAMPING. YOU must have a tent, RV or pop up.
Guests may reschedule their date ( One time courtesy) 72 hours before the arrival date - not valid for Holiday Reservations. There are NO VOUCHERS & NO REFUNDS for holiday or event dates. After the 72 hour cancellation period has expired (3 days prior), Guest forfeits rescheduling & their deposit. If reservation is cancelled within the proper time frame there is only one transfer allowed and it must be used within 3 months of the original date booked if cancelled within the 72 hour time period. NO SHOWS or SAME DAY CANCELLATIONS will incur the charge of the full reservation to the credit card on file. Deposits are non-transferable to another reservation in a group, site or person.
All reservations MUST be paid in full prior to proceeding into our campground. Please note our office hours. If you have not checked in one hour prior to closing we will automatically bill the credit card on file for the remaining balance and leave your check in paper work outside our front office door in the late check in box. ABSOLUTELY NO CHECK IN's AFTER QUIET TIME 10:00 pm
ABSOLUTELY NO REFUNDS for no-show or early departures for ANY REASON, unless it is a life threatening weather condition that requires evacuation from the area WE are located in and issued by our local government. A voucher will be given in this case only. NO EXCEPTIONS. Please do not ask as we do not make exceptions.
Holiday cancellations will NOT be refunded or transferred. Guests will forfeit deposit if reservation is cancelled or is a no show. NO SHOWS WILL BE CHARGED FULL PAYMENT. NO EXCEPTIONS
No refunds or vouchers will be given due to inclimate weather (wind, rain, snow, thunderstorms, etc) . We cannot control Mother Nature.
RV & Tent Sites: CHECK-IN after 1 P.M. CHECK-OUT at 11 A.M. Late check outs for sites can be secured for an additional 29.00 if available on your site and will allow you to stay until 5 pm on your original check out day.
CABINS and RV rentals: Requires a 2 night minimum stay. No pets and no smoking in any of the public buildings. Small Pets are welcome in Cabin B and F or in River RV River Sands . All Rental units are NON - SMOKING. A damage deposit of 200.00 will be assessed if there is evidence of smoking in a rental unit or a Pet in a non pet friendly unit upon departure. CHECK-IN after 3 P.M. CHECK-OUT at 11 A.M. YOU WILL BE ASKED TO IMMEDIATELY VACATE A RENTAL UNIT IF WE FIND A PET IN A NON PET FRIENDLY UNIT without refund. Late check outs after 11:00 am will be charged one nights rental.
If there is a problem with your rental accommodation or with any amenity during your stay, you must call us and report it to us at the time the issue occurs so that we may correct the problem immediately. WE WILL NOT ISSUE REFUNDS OR CREDIT VOUCHERS for a complaint launched at the end of a completed stay. Please Read your reservation confirmation carefully and understand the description of your rental unit or site. We do offer Satellite TV in some units and maintain these to the best of our ability but do not GUARANTEE the Service provider will always have a signal to these units. Many factors beyond our control contribute to outages in our TV service at times. WE WILL NOT REFUND for a unit with satellite outages. NO EXCEPTIONS!
Please call the office at 706-754-0292 with any questions or 706-426-3062 to reserve